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FAQ

Common questions about download, connection, security and subscription

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How to download and install Xuanfeng Accelerator?
  1. Open the official site xuanfengook.com and click the free VPN download button.
  2. Choose the version matching your system: Windows, macOS, iOS or Android.
  3. Run the installer and follow the setup wizard step by step.
  4. Allow the installation if a security prompt appears and trust the source.
  5. After installation, an Xuanfeng Accelerator icon appears on desktop or app list.
  6. Click the icon to open the client and start registration and login.
How to connect with Xuanfeng Accelerator?
  1. Open the installed client and go to the login page.
  2. Register with phone or email and log in; new users get a free trial.
  3. Browse global nodes in the list or choose smart acceleration.
  4. Pick an optimized route based on your scenario (gaming, streaming, work).
  5. Click one-click connect and wait for the connected status.
  6. Enjoy high-speed network after connecting; switch nodes or disconnect anytime.
What to do if connection fails?
  1. Check that your local network is working and the device is online.
  2. Switch to another node to avoid a congested or faulty route.
  3. Update Xuanfeng Accelerator to the latest version.
  4. Restart the client or device to clear cache and abnormal states.
  5. Check if firewall or antivirus is blocking; add a trust whitelist if needed.
  6. Contact 24/7 official support for manual assistance if all else fails.
Which devices are supported?
  1. Windows systems, covering Windows 10/11 mainstream versions.
  2. macOS systems, compatible with macOS 12 and above.
  3. iOS systems, usable on iPhone and iPad.
  4. Android systems, covering Android 8 and above.
  5. Linux systems, compatible with mainstream desktop distros.
  6. One account logs into multiple devices for cross-platform switching.
Is Xuanfeng Accelerator secure?
  1. AES-256 high-strength encryption protects data transmission.
  2. Strict no-logs policy records no browsing content or access history.
  3. Built-in leak protection avoids DNS leaks and IP exposure.
  4. The platform holds multiple security certifications and operates compliantly.
  5. 24/7 technical support responds to security issues promptly.
  6. Regular security audits continuously harden protection for your privacy.
How to subscribe and unsubscribe?
  1. Log into the official site or client and enter the membership center.
  2. Browse monthly, quarterly and yearly plans and pick one.
  3. Confirm the price and benefits, then pay with a supported method.
  4. Benefits take effect immediately after payment.
  5. Turn off auto-renewal in the personal center if needed.
  6. Contact support for refund or subscription issues.

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